The log file and sending feedback
If something goes wrong and the other pages do not fix it, the app’s log file tells us what happened. Nothing is sent for you. You send it by hand if you choose to.
What to include
Section titled “What to include”The more of these you include, the faster we can fix it:
- What you did, what you expected, and what happened instead.
- A screenshot, if there is anything on screen.
- Your printer model and the label size you use.
- On a Mac, your macOS version (Apple menu, About This Mac).
- The app’s log file, described below.
Send it through the Get in touch link at the bottom of any page, or reply to the message that brought you the build.
Where the log file is
Section titled “Where the log file is”| System | File |
|---|---|
| Windows | %LOCALAPPDATA%\Label Station\logs\station.log |
| Mac | ~/Library/Logs/Label Station/station.log |
To open it on Windows, press Windows + R, paste %LOCALAPPDATA%\Label Station\logs and press Enter. On a Mac, in the Finder, open the Go menu, choose Go to Folder (or press Shift + Cmd + G), paste ~/Library/Logs/Label Station and press Return.
What is in it
Section titled “What is in it”The log has start-up facts (version, printer, data folder), each label’s result, box changes, settings changes and the first-run acceptance. It has times, printer names, your show’s item titles and your buyers’ handles on the label lines.
Look through it before you send it. You can remove lines. Everything Label Station keeps stays on your computer until you choose to send something. A show log from the shows folder is sent only if we ask, for the one show that went wrong, and you may send a sample show with made-up buyers instead.
The app never trims the log. Delete the file at any time and the app starts a new one.
If something looks different
Section titled “If something looks different”- You cannot find the log. Your Label Station folder is hidden on Windows. Use the Windows + R method above.
- You would rather not send the log. You may always decline. A description and a screenshot still help.
Where to next
Section titled “Where to next”Still stuck, or is something on this page wrong? Get in touch and Andy will sort it out. Label Station is made by Mood Swings Design. Not affiliated with or endorsed by Whatnot.