Label size, margins and test labels

If a label prints with its text cut off or in the wrong place, the fix is nearly always the label size or a margin. All of it is in the Setup tab.

Label size

In the Label size card, choose a Size that matches the stock in your printer, or pick Custom… and type the Width (inches) and Height (inches).

• Width can be 1 to 4.25 inches. Height can be 0.75 to 6.5 inches.
• The preview on the left is the true shape of the next label.
• Changes apply to the next label. You do not restart anything.
• If you change stock on a TSPL or ZPL printer, check Gap between labels in Calibration too. On ZPL the printer senses the gap itself, so that setting is ignored.

The Text size list is Auto by default. 1× is the smallest and 4× the largest. If a size you force no longer fits the label, the card says so and the price would run into the footer. Pick a smaller one, or go back to Auto.

The full list of ready-made sizes is in Supported printers and label stock.

Margins

In the Preview & margins card, Margins (inches) has Top, Bottom, Left and Right, each 0 to 1 inch. Shaded edges in the preview are kept clear of text. The text moves in. Nothing shrinks.

If an edge of the printed label is missing, raise that margin until the text sits inside what the printer actually prints.

Test and alignment labels

In the Printer card:

• Print test label prints a sample sold label with a made-up item and buyer.
• Print test box label prints a sample box label.
• Print alignment label prints a ruler on the label’s edges. Whatever is missing from the print is the margin to set.

Use Preview & margins to switch the preview between Sold label and Box label.

Other calibration

If labels come out misaligned, faint or upside down, the Calibration card has more:

Field	What it does
Printer language	See Printers and printer languages.
Tear-off position (inches)	Where the label stops after printing, from -1 to 1. A positive value feeds it further out.
Darkness (0–15) and Speed (1–8)	For TSPL and ZPL printers.
Direction	1 (normal) or 0 (flipped). Use flipped if the label prints upside down.
Orientation	For the driver language: Auto, Landscape or Portrait.
Print position (inches, − is up)	Moves the whole print up or down the label, from -0.5 to 0.5. A positive value moves it down.

If something looks different

• The text is cut off at one edge. Run Print alignment label, then raise the margin on that edge.
• The label size does not match your roll. Pick the right Size, or enter the width and height by hand.
• A DYMO label prints blank. The Printer language must be the driver language.

Where to next

• The Setup tab
• Reprinting and box labels
• Labels are not printing