The extension is not connected
The extension and the app talk to each other on your own computer. When the panel says they are not connected, one of them is not ready.
The panel says “Label Station isn’t running on this PC”
Section titled “The panel says “Label Station isn’t running on this PC””The app is not started.
- Start the app from the Start menu, the desktop shortcut, your Applications folder or its menu bar icon.
- Click Check again in the panel.
- Any sales from while it was off are kept and print once it is back.
If the app is running and the panel still says this, click the gear in the panel and check the address reads http://127.0.0.1:7475. Only a local address works. If you changed it, put it back to that.
The pill says “Waiting for the engine”
Section titled “The pill says “Waiting for the engine””“The engine” is the Label Station app. Sales are being held. The panel counts them, for example 2 sales waiting for Label Station. Start the app and click Retry.
The note says “Reload it so it can listen”
Section titled “The note says “Reload it so it can listen””The show tab was opened before the extension was added or updated, or it has not opened its live connection. Click Reload show tab in the note.
“Label Station was updated, but Chrome is still running the old version”
Section titled ““Label Station was updated, but Chrome is still running the old version””Click Reload extension, then reload your show tab.
The pill says “Chrome tab moved”
Section titled “The pill says “Chrome tab moved””Your dashboard tab is on a different show now. Click Relay this show to follow it, or Stop relaying.
The note says another client is already relaying
Section titled “The note says another client is already relaying”Another extension is relaying to the app. Stop that one. The held sales go on the next retry.
Open Label Station says it is not open
Section titled “Open Label Station says it is not open”If you click Open Label Station in the strip and the app has no window, the strip says Label Station isn’t open. Start it from your desktop; it sits in the tray while it runs. If the app is still showing its Before you start box, the strip tells you to accept the privacy policy and terms there first, then open it again.
If something looks different
Section titled “If something looks different”- The dashboard tab was moved to another window. The panel notices and offers Relay this show from the new one. It does not follow on its own.
- Nothing works after a new kit. Reload the extension on
chrome://extensions, then reload your show tab.
Where to next
Section titled “Where to next”Still stuck, or is something on this page wrong? Get in touch and Andy will sort it out. Label Station is made by Mood Swings Design. Not affiliated with or endorsed by Whatnot.