Labels are not printing
Work down this list in order. Most problems are the first three.
Check these first
Section titled “Check these first”- The printer line in Setup. Open Setup and look under Queue. It should be green. If it is red, it says what is wrong.
- The printer itself. It is on, plugged in, loaded with labels, and not showing an error light.
- Print test label. Click it in the Printer card. If the test label does not print, the problem is the printer or its language, not the show.
- The switches. In What prints, Print labels must be on, and the kind of sale you are testing must be on. Auctions is on by default. Buy It Now and Giveaways are off until you turn them on.
- The app. Is it running? Is Before you start accepted? Until you accept it, the app takes no sales and the panel holds them.
The test label prints as a page of plain text
Section titled “The test label prints as a page of plain text”The Printer language is wrong. In the Calibration card, try another language. See Printers and printer languages.
The label is blank
Section titled “The label is blank”A DYMO or Brother QL printer prints blank labels unless Printer language is Windows driver (Mac driver on a Mac). The red line under Queue says so. Change it in Calibration.
The printer is not in the Queue list
Section titled “The printer is not in the Queue list”- Make sure it is installed in Windows, or on the Mac in System Settings, Printers & Scanners, and prints from another program.
- Switch it on, plug it in, then click Refresh.
- On a Mac, a DYMO LabelWriter needs DYMO’s Mac driver, and a Brother QL needs Brother’s.
The label prints but is wrong
Section titled “The label prints but is wrong”- Text cut off or in the wrong place. Check Label size, then add margins. Label size, margins and test labels.
- Upside down. Set Direction to 0 (flipped) in Calibration.
- Too light or too dark. On TSPL and ZPL printers, change Darkness (0–15). For a DYMO or Brother QL, use Open printer settings.
Sales are not arriving at all
Section titled “Sales are not arriving at all”If the Live tab shows zeros while you are selling, see The extension is not connected.
If you are still stuck
Section titled “If you are still stuck”Send us the log file. See The log file and sending feedback.
Where to next
Section titled “Where to next”Still stuck, or is something on this page wrong? Get in touch and Andy will sort it out. Label Station is made by Mood Swings Design. Not affiliated with or endorsed by Whatnot.