The unpaid list
The Unpaid tab lists items that closed and got no payment confirmation within the time you set. It is a list of what the app recorded, so you can check your dashboard and decide what to do.
How an item gets on the list
Section titled “How an item gets on the list”- An item sells and its label prints at the hammer.
- The item shows as Awaiting payment.
- If no payment is confirmed within Unpaid after (minutes), the item moves to Unpaid. The default is 10 minutes. You can set 1 to 240 in the Each sale card in Setup.
The platform sends no message when a payment fails. So the app can only say that no payment was confirmed in time. It cannot say why.
What you can do
Section titled “What you can do”- Check the item in your dashboard, and pull it back into inventory if you choose to. That happens on the platform, not in Label Station.
- If the buyer fixes their payment, the item shows as paid on its own. You do not do anything in the app.
- Click Export CSV on the tab to download the list for your own records. See Summary, export and past shows.
The tab header shows a count such as 3 to pull back. When there is nothing to show, it reads Nothing unconfirmed. Every closed item has been paid for.
If something looks different
Section titled “If something looks different”- An item you know was paid is on the list. The list shows only what the app heard. Check your dashboard, which has the real payment status.
- Items sit as Awaiting payment for a long time. That is the time you set in Unpaid after (minutes). Lower it in Setup if you want items listed sooner.
Where to next
Section titled “Where to next”Still stuck, or is something on this page wrong? Get in touch and Andy will sort it out. Label Station is made by Mood Swings Design. Not affiliated with or endorsed by Whatnot.