Common problems
Find what you see in the left column. The right column says what to do.
Installing
Section titled “Installing”| What you see | What to do |
|---|---|
| Windows says Windows protected your PC | Click More info, then Run anyway. Expected for a test build. See Windows blocks the installer. |
| Windows says This app has been blocked and mentions Smart App Control | Your PC only runs signed apps. There is no Run anyway button. See Windows blocks the installer. |
| Your antivirus blocks or quarantines the installer | Choose to allow or restore it, then run it again. If you cannot, tell us which antivirus you use. |
| The Mac says “Label Station” Not Opened or cannot check it | See The Mac says Apple could not verify it. |
| The Mac says the app cannot be opened or needs Rosetta | You probably have the other Mac kit. Download the one for your Mac. |
| Chrome says Manifest file is missing or unreadable | You picked the wrong folder. Load unpacked again and pick the folder named extension. |
| The Label Station card in Chrome shows an error or is greyed out | The kit folder was moved or deleted. Put it back, then click Reload on the card. |
During a show
Section titled “During a show”| What you see | What to do |
|---|---|
| The panel says Label Station isn’t running on this PC | Start the app, then click Check again. Held sales print once it is back. See The extension is not connected. |
| The pill says Chrome tab moved | Your dashboard tab is on a different show. Click Relay this show to follow it. |
| Relaying, but nothing prints | See Labels are not printing. |
| Labels print but the text is cut off or in the wrong place | Check Label size matches your labels, then add a margin on the cut-off edge. See Label size, margins and test labels. |
| Labels print twice | Only one browser should relay a show. Check you are not relaying from two. Also check Copies per sale in Setup. |
| Two Stop relaying buttons | They do the same thing. One is in the panel’s top strip, one is on the app’s relay card. |
Where to next
Section titled “Where to next”Still stuck, or is something on this page wrong? Get in touch and Andy will sort it out. Label Station is made by Mood Swings Design. Not affiliated with or endorsed by Whatnot.